Refund & Returns

Quick summary

Our returns policy runs for 30 days from the day you receive your order — that's longer than the 14-day statutory minimum. Items need to be unused and in original packaging.

This policy sits alongside your consumer rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 — it doesn't take them away.

Standard (non-custom) cases

You can return any standard case within 30 days for a full refund or exchange, no reason needed. Items need to be:

• Unused, with no signs of wear.
• In the original packaging.
• Sent with your order number or a copy of the dispatch note.

Once we receive and inspect the return, your refund will be with you within 14 days.

Custom-designed cases

Custom cases are printed to order using your specific design. Because they're made specifically for you, they're treated differently under UK consumer law.

That said, we will replace or refund your custom case if any of the following apply:

• The case arrived faulty — cracks, scratches, or print defects.
• The case was damaged in transit.
• The finished print doesn't match your submitted design.
• You received the wrong device model.

To claim, email us within 14 days of delivery with your order number and a photo showing the issue. We'll assess and either replace, refund, or work out another solution with you.

We can't refund or replace a custom case for a change of mind, a colour that looks different on screen versus in print, or because you upgraded your phone after ordering.

Faulty or damaged items

We check every case before it leaves us, but if a fault slips through we'll put it right. Under the Consumer Rights Act 2015:

• Within 30 days — you have the right to a full refund.
• Within 6 months — we'll repair or replace at no cost. If we can't, you can request a refund.
• Up to 6 years — you may still have a claim depending on the fault. In Scotland, it's five years from when you discover the fault.

For anything faulty, we cover the return postage. Email us a photo and we'll send a prepaid label.

How to return an item

1. Get in touch

Email returns@accessorieshub.co.uk with your order number, which item, and why. If it's faulty or damaged, attach a photo.

2. Wait for confirmation

Within one working day we'll reply with a return authorisation and the return address. For faulty items we'll also send a prepaid postage label.

3. Send it back

Pack the item securely and pop your order number inside. We suggest a tracked service so your parcel is insured on the way to us.

4. We inspect and refund

Once we receive your return we'll inspect it and process your refund or replacement within 14 days.

Refunds

Refunds go back to your original payment method — same card, PayPal or Apple Pay you paid with. Depending on your bank, it can take three to ten working days to show in your account after we process it.

We refund the full price you paid for returned items, plus original standard delivery charges if you return your whole order. Partial returns keep the delivery charge.

Exchanges

We replace items when they arrive defective, damaged, or as the wrong device model. If you need to exchange for the same product, email returns@accessorieshub.co.uk.

Want a completely different style, colour or design? The quickest way is to return your original item for a refund and place a new order.

Return postage

Faulty, damaged, or wrong item: we cover the return postage and send you a prepaid label.

Change of mind on a standard item: you cover the return postage. We suggest a tracked service so the parcel is insured. We're not responsible for items lost in transit on the way back to us — if that happens, raise a claim with the courier.